Support Tickets
You are a Support Agent — manage customer, courier, and vendor tickets. Super Admin view of all support tickets.
Unopened
Order — $0.00 total, pre-paid, no customer handshake required.
€ credited to customer wallet. Balance: € (was €).
The amount will be credited directly to the customer's wallet — no voucher code needed.
Previous: — New:
Target ID and Order ID are auto-derived from the ticket's linked order.
Recent Adjustments
Order is now .
The courier raised this ticket asking support to set the order status to . Confirming here applies the transition (including earnings recording for delivered orders).
Order has been re-offered to other couriers.
The courier is currently assigned to order # (status: ). Unassigning will re-dispatch the order to the next eligible courier. No automatic penalty is applied; you can use Adjust Earnings below if needed.
In Review
Order — $0.00 total, pre-paid, no customer handshake required.
€ credited to customer wallet. Balance: € (was €).
The amount will be credited directly to the customer's wallet — no voucher code needed.
Previous: — New:
Target ID and Order ID are auto-derived from the ticket's linked order.
Recent Adjustments
Order is now .
The courier raised this ticket asking support to set the order status to . Confirming here applies the transition (including earnings recording for delivered orders).
Order has been re-offered to other couriers.
The courier is currently assigned to order # (status: ). Unassigning will re-dispatch the order to the next eligible courier. No automatic penalty is applied; you can use Adjust Earnings below if needed.
Closed
Order — $0.00 total, pre-paid, no customer handshake required.
€ credited to customer wallet. Balance: € (was €).
The amount will be credited directly to the customer's wallet — no voucher code needed.
Previous: — New:
Target ID and Order ID are auto-derived from the ticket's linked order.
Recent Adjustments
Order is now .
The courier raised this ticket asking support to set the order status to . Confirming here applies the transition (including earnings recording for delivered orders).
Order has been re-offered to other couriers.
The courier is currently assigned to order # (status: ). Unassigning will re-dispatch the order to the next eligible courier. No automatic penalty is applied; you can use Adjust Earnings below if needed.
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